Exchange Policy

Effective Date: July 2026

At Jaipuri Kurti Wale, we are committed to providing high-quality ethnic wear and a seamless shopping experience. To maintain product hygiene and quality standards, we do not offer returns or refunds on delivered orders. We only provide exchanges under the terms mentioned below.

Exchange Window

Exchange requests must be raised within 3 days (72 hours) from the date of delivery.

Any request received after 3 days of delivery will not be accepted.

Eligible Exchange Reasons

Exchanges are available only in the following cases:

• Size issue

• Wrong product received

• Damaged or defective product received

All exchange requests are subject to product availability.

Exchange Eligibility

To qualify for an exchange:

• The product must be unused, unwashed, and unworn.

• All original tags, packaging, and invoice must be intact.

• The product should be returned in its original condition.

• Only one exchange is allowed per order.

• Exchanged products cannot be exchanged again.

Exchange Charges

Customers are required to pay the applicable exchange logistics charges.

These charges include:

• Reverse pickup (or return shipping, where applicable)

• Delivery of the exchanged product

Our customer support team will inform you of the applicable exchange charges before processing your request.

How to Request an Exchange

To request an exchange, please contact our support team within 3 days of receiving your order.

Please provide:

• Order ID

• Registered mobile number

• Reason for exchange

• Clear photos of the product (if applicable)

If the issue is related to a damaged, defective, or incorrect product, an unboxing video may be required for verification.

Reverse Pickup

• Reverse pickup will be arranged wherever courier service is available.

• If reverse pickup is unavailable at your location, you will be required to self-ship the product to the address shared by our support team.

• We recommend using a reliable and trackable courier service.

Cancellation Policy

Orders can only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled.

Non-Exchangeable Products

The following products are not eligible for exchange:

• Used, washed, or worn products

• Products without original tags or packaging

• Products damaged due to customer misuse

• Customized or altered products

• Products purchased during clearance or final sale (unless received damaged or incorrect)

• Exchange requests raised after 3 days of delivery

Changes to This Policy

Jaipuri Kurti Wale reserves the right to modify or update this Exchange Policy at any time without prior notice. Any changes will be effective immediately upon publication on this page.

Contact Us

For exchange-related assistance, please contact our customer support team:

Jaipuri Kurti Wale Customer Support

Call: +91 9145805277

WhatsApp: +91 9145805277

Customer Support: 24/7

Email: brijeshchoudhary0038@gmail.com

Address:
Plot No. 17A, Gopi Nagar, Near Kohinoor Cinema, Sanganer, Jaipur, Rajasthan – 302029